Returns, Refunds & Damaged in Transit
In-person pick-up orders are final at the time of pick-up. All other sales are final 48 hours after delivery. Please unpack and inspect your items immediately upon delivery.
For any approved return, the buyer is responsible for the full cost of return packing and shipping, plus a 4.5% transaction processing fee.
For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return authorization is provided. Buyers may not be reimbursed for returns that are not received in original condition.
International, cross-border returns may require different processes depending on the countries between which the item is shipping to/from. The buyer is responsible for all applicable taxes and duties on cross-border return orders.
If you feel a return is necessary, please reach out to your sales consultant or email us at [email protected]
When contacting us to initiate a return, please include:
- The reason for the return
- Your Maison Felice order # (you can find this in your order confirmation email)
- Your phone number and/or email
Once we review your return request, we will contact you with further instructions.
Each returned item must be received in its original condition. We reserve the right to deduct costs of any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned.
Prior to shipping or local pickup, buyers may cancel an order for any reason.
Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.
Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be responsible for the costs associated with return shipping.
Damaged in Transit:
We make every effort to make sure parcel shipments are packed securely. We strongly encourage our customers to purchase appropriate insurance at checkout. When the courier arrives with your delivery we recommend opening the box and inspecting the merchandise in the presence of the driver before signing for it.
If your piece arrives by private carrier, we recommend that you carefully inspect the piece upon arrival. The driver will ask you to sign that you have approved and accepted the item. Once you have signed for the shipment, the insurance coverage is legally terminated. That’s why it is very important that you inspect your items. If something is damaged, we recommend reaching out to your carrier before signing.
Visit The Gallery
The Phyllis Washington Collection
When visiting the west coast, be sure to visit our 20,000-square-foot, world-renowned gallery on the famed shopping avenue, ‘El Paseo’ in Palm Desert, California.