The shipping method for each product is based on the size and material(s) of the item. The cost of shipping varies based on the item size, weight, destination, and shipping method.

All items ship from Palm Desert, California.

Additional charges may apply in some cases. This includes but is not limited to; delivery locations that are not accessible by road, require a ferry ride, international duties, and/or items that require special handling or equipment to complete delivery.

When purchasing furniture and oversized items, freight costs can not be calculated automatically at checkout. The cost of freight is NOT INCLUDED in the purchase price. Within 24 hours after your purchase, your sales consultant will reach out. We offer a 7-day no-obligation cancellation policy if you are not able to arrange satisfactory freight terms.

Your credit card will not be charged for 7 days, or until we receive approval from you.

Parcel Shipping (small items)

Only pieces that can be safely packed in a box or envelope may be shipped via parcel.

Shipping is available by USPS, DHL, FedEx, and UPS, these charges are calculated at checkout.

Please note that handling, which includes preparing an item for shipment, packaging, and disassembly, may take 1 – 3 days. This is not included in the shipping time.

Once an order has shipped live tracking is available via a link in the order receipt that has been emailed to you.

Freight Shipping (furniture and large items)

If the item is too large to ship via courier and requires shipment by private carrier, after the purchase is complete, one of our sales consultants will contact you via email. If you need to make special shipping arrangements, it can be discussed with your sales consultant.

There are two common ways to ship these types of items. the first is Direct Freight and the second is Consolidated Freight.

Direct is the fastest method, in this case, the movers pick up the item from us and deliver it to you right away. Consolidated is more cost-effective, but it can take 6 – 8 weeks.

Maison Felice does not arrange this type of freight for our clients, we recommend conducting a Google search for ‘direct freight’ or ‘consolidated freight’ in your area, you will easily find a number of local providers. Obtaining a quote is usually very easy and can be done over the phone or via email. You can select the mover you are most comfortable with. Please feel free to reach out to your sales consultant with any questions.

Pick Up (at Palm Desert Gallery)

We offer pick-up at our Palm Desert Gallery. Please call ahead as our hours change though out the year. The address is: 73960 El Paseo, Palm Desert, CA 92260

Upon inspection, If you decide not to move forward with the purchase, you or your agent must refuse the item at the time of pickup and a refund will be issued.

Once you or your agent have taken possession of the item, all sales are final.

International Deliveries (outside US)

You are responsible for any inbound duties and taxes which your local customs authority deems appropriate.

These fees are in addition to the price and shipping cost. Applicable duties and taxes are calculated at the border and based on the nature of the item, the price of the item, and the destination country. Customs and duties are owed when the item is being imported into the destination country and are not included at checkout.