MISC

Only pieces that can be safely packed in a box or envelope may be shipped via parcel.

Shipping is available by USPS, DHL, FedEx, and UPS, these charges are calculated at checkout.

Please note that handling, which includes preparing an item for shipment, packaging, and disassembly, may take 1 – 3 days. This is not included in the shipping time.

Once an order has shipped live tracking is available via a link in the order receipt that has been emailed to you.

If the item is too large to ship via courier and requires shipment by private carrier, after the purchase is complete, one of our sales consultants will contact you via email. If you need to make special shipping arrangements, it can be discussed with your sales consultant.

There are two common ways to ship these types of items. the first is Direct Freight and the second is Consolidated Freight.

Direct is the fastest method, in this case, the movers pick up the item from us and deliver it to you right away. Consolidated is more cost-effective, but it can take 6 – 8 weeks.

Maison Felice does not arrange this type of freight for our clients, we recommend conducting a Google search for ‘direct freight’ or ‘consolidated freight’ in your area, you will easily find a number of local providers. Obtaining a quote is usually very easy and can be done over the phone or via email, and you can select one you are most comfortable with. Please feel free to reach out to your sales consultant with any questions. 

We offer pick-up at our Palm Desert Gallery. Please call ahead as our hours change though out the year. The address is: 73960 El Paseo, Palm Desert, CA 92260

Upon inspection, If you decide not to move forward with the purchase, you or your agent must refuse the item at the time of pickup and a refund will be issued. 

 Once you or your agent have taken possession of the item, all sales are final.

You are responsible for any inbound duties and taxes which your local customs authority deems appropriate.

These fees are in addition to the price and shipping cost. Applicable duties and taxes are calculated at the border and based on the nature of the item, the price of the item, and the destination country.

Customs and duties are owed when the item is being imported into the destination country and are not included at checkout. 

Returns:

In-person pick-up orders are final at the time of pick-up. All other sales are final 48 hours after delivery. Please unpack and inspect your items immediately upon delivery.

For any approved return, the buyer is responsible for the full cost of return packing and shipping, plus a 4.5% transaction processing fee.

For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return authorization is provided. Buyers may not be reimbursed for returns that are not received in original condition.

International, cross-border returns may require different processes depending on the countries between which the item is shipping to/from. The buyer is responsible for all applicable taxes and duties on cross-border return orders.

If you feel a return is necessary, please reach out to your sales consultant or email us at [email protected]

When contacting us to initiate a return, please include:

1. The reason for the return
2. Your Maison Felice order # (you can find this in your order confirmation email)
3. Your phone number and/or email

Once we review your return request, we will contact you with further instructions.

Each returned item must be received in its original condition. We reserve the right to deduct costs of any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned.

Cancellations:

Prior to shipping or local pickup, buyers may cancel an order for any reason.

Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.

Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be responsible for the costs associated with return shipping.

Damaged in Shipment:

We make every effort to make sure parcel shipments are packed securely. We strongly encourage our customers to purchase appropriate insurance at checkout. When the courier arrives we recommend opening the box and inspecting the merchandise in the presence of the driver before signing for it.

If your piece arrives by private carrier, we recommend that you carefully inspect the piece upon arrival. The driver will ask you to sign that you have approved and accepted the item. Once you have signed for the shipment, the insurance coverage is legally terminated. That’s why it is very important that you inspect your items. If something is damaged, we recommend reaching out to your carrier before signing.